Who this covers
This policy applies to information collected by Tree Removal Central Coast through this website, its enquiry form and its phone number. We aim to handle personal information consistently with the Australian Privacy Principles.
Information we collect
When you ask about tree work we may collect your name, phone number, email address, suburb or street address, a description of the job and any photos you send. If you phone us, the call details and any notes taken about the job may be kept.
The website also records basic technical data, such as the pages visited, browser type and approximate location derived from your connection, to help us understand how the site is used.
Why we collect it
We use your details to:
- pass your enquiry to an independent local tree contractor so they can contact you and quote
- follow up an enquiry that has not been answered
- improve the website and the way enquiries are handled
We do not sell your information.
Who receives it
Your enquiry is shared with the contractor (or contractors) best placed to quote for the job. Those contractors are separate businesses and handle your information under their own obligations. We also use service providers, such as form, hosting and phone platforms, that process information on our behalf.
Storage and security
Information is stored using reputable online services. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no online system is completely secure.
Cookies and analytics
The site and its embedded form may use cookies or similar tools to work properly and to measure visits. You can block cookies in your browser, although parts of the form may then not work.
Access and correction
You can ask what information we hold about you, or ask us to correct or delete it, by calling (02) 4307 6753. We may need to confirm who you are before acting on a request.
Complaints
If you are unhappy with how your information has been handled, contact us first so we can try to fix it. If the matter is not resolved, you can contact the Office of the Australian Information Commissioner.
Changes
This policy may be updated from time to time. The version on this page applies.